- Customer Story -

A.S. Watson Benelux launched its first digital assistant.

A.S. Watson Benelux launched its first digital assistant.

In March 2020 A.S. Watsons digital assistant named Robin, started working for the finance department of the Shared Service Center in Renswoude (the Netherlands). This digital assistant is delivered via a unique cloud Robot-as-a-Service platform (NEN and ISO certified) named Pleunz and is specifically trained for A.S. Watson.

After a period of extensive testing of mainly exceptions and technical stability, Robin was successfully deployed and ready to get to work. Robin’s job is to handle processes in Oracle E-Business Suite, MS Excel and MS Outlook.

“Within A.S. Watson, the digital assistant is deployed for high-frequency standard ledger transactions. The end to end handling, including the handling of exceptions, unburdens our employees and guarantees our quality and continuity. Even outside office hours. This is a significantly innovative step forward for A.S. Watson Benelux and the entire A.S. Watson Group,” said George Keverkamp (Manager Finance SSC, A.S. Watson Benelux).

Now that Robin has finished its probationary period, A.S. Watson will examine expansion of its range of tasks.

About A.S. Watson Benelux

A.S. Watson Benelux is the global company behind the brands Kruidvat, Trekpleister, ICI PARIS XL, Pour Vous and Prijsmepper and as part of the A.S. Watson Group, the largest international health & beauty retailer in Asia and Europe, with over 15,700 stores and 12 retail brands.

Want to know more?

Are you also interested in having your own digital assistant? Our digital assistants are scalable and flexible, reliable and trustworthy. They run on an ISO 27001 and NEN 7510 certified platform and come at a fixed and attractive monthly rate.

Want to know more? Contact Marcel Dekker:
+31 6 30 48 23 63


Marcel Dekker

Want to know more? Contact Marcel Dekker.
+31 6 30 48 23 63


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